Our Courses
Please find our courses listed below, which includes both in-house and open course dates, filter the results to match your requirements. If you are looking for something that does not appear here please get in touch, as this site does not include our full course portfolio.
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In House
Classroom
Advanced Communication Skills for the Insurance Sector
This course takes communication skills to a new level in a sector where communication is a key feature in success or failure.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Business Skills
In House
Classroom
Advanced Reception & Front Desk Skills
This course is designed to enhance existing skills in order for participants to give even better customer service to both visitors and staff.
Max delegates: 12
Duration: Half Day
Course price:
£900 + VAT
Business Skills
In House
Classroom
Appraisal Interview Skills
This management course will help equip delegates how to plan, prepare and conduct an effective appraisal interview.
Max delegates: 12
Duration: Half Day
Course price:
£900 + VAT
Management Skills
In House
Classroom
Appraisal Skills
This course helps delegates understand the importance of the appraisal process and makes them better able to conduct an open and constructive appraisal interview that leads towards appropriate management of competence and performance.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Management Skills
In House
Classroom
Awkward or Angry Customers
This course looks at how to deal with situations encountered when emotions have begun to take control of a business situation. It will help staff to deal with situations that can be stressful and disruptive.
Max delegates: 10
Duration: 1 Day
Course price:
£1200 + VAT
Business Skills
In House
Classroom
Business Writing Skills
This course is suitable for those who wish to develop their skills in written communication including letters, e-mails, memos and reports.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Business Skills
In House
Classroom
Coaching Skills for Mentors and Key Users
The aim of the course is to give delegates the tools to establish a coaching environment in the workplace.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Business Skills
In House
Classroom
Communication & Motivation Skills
This course is valuable for delegates who would like to enhance their communication and motivation skills.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Management Skills
In House
Classroom
Communication & Planning Using Emotional Intelligence
This course is suitable for all those looking to improve their communication skills and the ability to influence others.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Business Skills
In House
Classroom
Conducting Appraisals in a Regulated Environment
This course will help delegates understand the aims and objectives of appraisals from a business and regulatory point of view.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Management Skills
In House
Classroom
Connecting with your Audience
This course provides a safe environment for practice and feedback and by the end of the course participants will be able to give presentation with greater confidence and effectiveness, realise whether they are connecting with their audience and change things to make sure they are, and also to be able to handle questions, maintain interest and keep the audience hooked.
Max delegates: 8
Duration: 1 Day
Course price:
£1200 + VAT
Business Skills
In House
Classroom
Customer Service
This course helps identify customer service issues within the department and how to capitalise on the improved quality of service.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Business Skills
In House
Classroom
Customer Service in a Diverse Society
This course takes the subject of diversity from the standpoint of looking after customers, and
therefore looking after staff too.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Business Skills
In House
Classroom
Decision Making and Problem Solving
This course aims to enhance delegates’ appreciation of different approaches to problem solving and decision making and how to apply them in practical workplace situations.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Business Skills
In House
Classroom
Effective Meetings and Minute Taking
This course is suitable for those who wish to develop their skills in both managing and contributing to meetings and for those responsible for taking notes at meetings and producing minutes. This session will benefit people who either regularly or intermittently attend meetings.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Management Skills
In House
Classroom
Effective Time Management
This course gets to grips with topics such as prioritising and delegating. Delegates will be shown how to deliver results punctually and effectively.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Business Skills
In House
Classroom
Handling Conflict
This course helps people who find themselves in conflict situations either internally with other staff members or externally with customers.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Management Skills
In House
Classroom
Intermediate D&O Liability Insurance (Full day)
This Intermediate Directors and Officers Insurance course is suitable for those with several years’ experience of working with this product.
Max delegates: 10
Duration: 1 Day
Course price:
£1200 + VAT
Insurance
Intermediate Insurance
In House
Classroom
Intermediate Level Business Interruption Insurance
This one day interactive workshop follows on from the Introduction to Business Interruption workshop and takes the subject to a more advanced level. It explores in more detail some of the complexities of the subject and provides delegates with the wider knowledge required to more effectively handle this type of business
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Insurance
Intermediate Insurance
In House
Classroom
Intermediate Level Commercial Property Insurance
This course is suitable for those already working in the field of commercial property.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Insurance
Intermediate Insurance
In House
Classroom
Intermediate Level Contractors Insurance
This course focuses on contractual requirements of JCT building contract and the insurer response focusing on cover and underwriting.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Insurance
Intermediate Insurance
In House
Classroom
Intermediate Level Cyber Insurance
This insurance course is designed for delegates, who have some experience of Cyber Insurance and wish to expand and/or refresh their knowledge in this area.
Max delegates: 10
Duration: 1 Day
Course price:
£1200 + VAT
Insurance
Intermediate Insurance
In House
Classroom
Intermediate Level Employers Liability Insurance
This course follows on from the Introduction to Employers Liability Insurance (EL) course and takes the subject of EL to a more advanced level.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Insurance
Intermediate Insurance
In House
Classroom
Intermediate Level Liability Insurance
The aim of the course is to develop delegates’ knowledge of liability insurance.
Max delegates: 10
Duration: 1 Day
Course price:
£1200 + VAT
Insurance
Intermediate Insurance
In House
Classroom
Intermediate Level Personal Accident Insurance
The aim of this intermediate level course is to develop delegates’ knowledge of Personal Accident and Sickness insurance.
Max delegates: 10
Duration: 1 Day
Course price:
£1200 + VAT
Insurance
Intermediate Insurance
In House
Classroom
Intermediate Level Professional Indemnity Insurance
This course will provide valuable background knowledge into the workings of the PI market and will assist in the selling of this product.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Insurance
Intermediate Insurance
In House
Classroom
Interpreting & Assessing Company Financial Statements
Join us for this immersive learning experience and gain the competitive edge you need to excel in today’s business environment. Whether you’re a broker, underwriter, or finance enthusiast, our webinar series promises to be a valuable investment in your professional growth. Unlock the power of financial analysis and elevate your business acumen with our interesting and participative course.
Max delegates: 12
Duration: 1 Day
Course price:
£1300 + VAT
Insurance
Intermediate Insurance
In House
Classroom
Interpreting & Assessing Company Financial Statements
Two of the most critical documents required by underwriters for D&O placements are the P&L accounts and interim statements. This gives insurers a good idea of the overall health of the proposing company. This course helps delegates understand the overall aspects of financial accounting and what the figures mean to the proposing company and ultimately their D&O liability insurer. The course includes a case study of account interpretation.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Insurance
Intermediate Insurance
In House
Classroom
Introduction to Aviation Insurance
This half day interactive workshop introduces delegates to the common clauses found within a standard aviation policy, why they are there and how they operate. The workshop also looks at the different types of aviation insurance available and the essentials of a valid aviation contract of insurance. The course also assists delegates in their understanding of insurance principles and how they apply to aviation insurance.
Max delegates: 10
Duration: 4 hours
Course price:
£1200 + VAT
Introductory Insurance
Insurance
In House
Classroom
Introduction to Business Interruption Insurance
This course is designed for brokers or underwriters that have some basic knowledge of property insurance. Using real case illustrations and exercises the training will address the key issues of BI, understanding the cover and ensuring it meets client needs. During the course a number of exercises are undertaken (depending on the emphasis required) but will usually include: calculating the gross profit sum insured, factors that affect indemnity periods, assessing limits for supplier’s extensions. Example wordings will be used throughout the course.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Introductory Insurance
Insurance
In House
Classroom
Introduction to Claims Handling
This interactive insurance course will provide delegates with valuable background knowledge into claims handling.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Introductory Insurance
Insurance
In House
Classroom
Introduction to Commercial Motor Fleet Insurance
This course will have a particular emphasis on the needs of transport managers in respect of the risks arising out of operating a motor fleet.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Introductory Insurance
Insurance
In House
Classroom
Introduction to Commercial Property and Business Interruption Insurance
This course puts Commercial Property and Business Interruption insurance in context. It introduces the delegates to the operation and principles of Commercial Property and Business Interruption insurance.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Insurance
Introductory Insurance
In House
Classroom
Introduction to Commercial Property Insurance
The course is designed to put Commercial Property insurance in context and to introduce delegates to the operation and principles of Commercial Property insurance.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Insurance
Introductory Insurance
In House
Classroom
Introduction to Construction Insurance
This course introduces the delegates to Construction Insurance and various ways insurers provide the cover.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Insurance
Introductory Insurance
In House
Classroom
Introduction to Contractors All Risks Insurance
The course gives delegates valuable knowledge of contractors all risks insurance for those who have awareness of Contract Works Insurance.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Introductory Insurance
Insurance
In House
Classroom
Introduction to Cyber Insurance
The modern business world is now heavily reliant on IT systems and infrastructure to support its business critical activities. Businesses also operate in a connected world where they and their employees make use of email, social networking and cloud computing. All this leads to additional risks to the business, some of which is not customarily covered by existing insurance arrangements.
Max delegates: 10
Duration: 1 Day
Course price:
£1200 + VAT
Insurance
Introductory Insurance
In House
Classroom
Introduction to Directors and Officers Liability Insurance
This course focuses on who directors and officers are and their principle duties. The course introduces delegates to the benefits of Directors and Officers insurance and the coverage afforded and brings them up to date with recent changes in the law.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Introductory Insurance
Insurance
In House
Classroom
Introduction to Employment Practices Liability Insurance
The full day course introduces delegates to the subject of Employment Practices Liability Insurance and associated risks.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Introductory Insurance
Insurance
In House
Classroom
Introduction to Financial Accounting
This course is designed to introduce accounting and financial issues to those who have no real
experience or knowledge of the subjects.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Business Skills
In House
Classroom
Introduction to High Net Worth Household Insurance
This course provides valuable background knowledge into high net worth insurance, which will help delegates make the most out the promotion and selling of high net worth products.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Introductory Insurance
Insurance
In House
Classroom
Introduction to Household Insurance
This one day interactive workshop provides an excellent introduction to the principles and practices involved in household insurance. It explores the aspects that need to be understood by those involved in providing basic technical or administrative services.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Introductory Insurance
Insurance
In House
Classroom
Introduction to Insurance
This course provides a foundational understanding of the intricate world of insurance. We will delve into the fundamental principles, terminology, and operational dynamics of insurance.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Introductory Insurance
Insurance
In House
Classroom
Introduction to Liability Insurance
This course is designed to put Liability insurance into context and to introduce the delegates to the operation and principles of Liability insurance.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Insurance
Introductory Insurance
In House
Classroom
Introduction to Lloyd’s and the London Market
The course is designed to provide an understanding of the operation of Lloyd’s within the Global Insurance Market. The course includes a brief history of Lloyd’s up to the present day and the important role it plays.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Insurance
Introductory Insurance
In House
Classroom
Introduction to Management/Supervision
By the end of the course delegates will be able to recognise the transition they need to make from team member to team leader
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Management Skills
In House
Classroom
Introduction to Motor Fleet Insurance
Delegates who successfully complete this workshop will be able to demonstrate an awareness of what is a “Motor Fleet” and why separate insurance may be needed, an understanding of the various methods insurers use to price Motor Fleet risks, an understanding of the structure and usual content of “Motor Fleet” policy wordings, an awareness of the information Insurers usually require to consider risks and likely undesirable or unacceptable risks as well as knowledge of the various “Motor Fleet” risk management tools available.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Insurance
Introductory Insurance
In House
Classroom
Introduction to Personal Accident and Travel Insurance
This course serves as an introduction to Personal Accident and Travel Insurance. The course introduces delegates to the different types of cover available, underwriting principles and complaints handling.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Introductory Insurance
Insurance
In House
Classroom
Introduction to Personal Accident Insurance
This course provides an excellent introduction to the principles and practices involved in Personal Accident and Sickness insurance. It explores the aspects, which need to be understood by those involved in providing basic technical or administrative services.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Introductory Insurance
Insurance
In House
Classroom
Introduction to Professional Indemnity and Directors and Officers Liability
Delegates who attend this course will learn to identify the categories of professionals that may have a Professional Indemnity exposure. Delegates will learn to understand how professional liability arises, the types of claims and the coverage afforded.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Introductory Insurance
Insurance
In House
Classroom
Introduction to Professional Indemnity Insurance
Delegates who attend this course will learn to identify the categories of professionals that may have a Professional Indemnity exposure. Delegates will learn to understand how professional liability arises, the types of claims and the coverage afforded.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Introductory Insurance
Insurance
In House
Classroom
Introduction to Proportional Treaty Insurance
This is introduction to proportional treaty reinsurance designed to give attendees a working understanding of why treaties exist, how they operate and the basic servicing issues involved. This is a participative event, with a mixture of tuition and guidance together with practical exercises. Delegates are encouraged to actively participate in the course through discussion with the course leader and the other attendees.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Introductory Insurance
Insurance
In House
Classroom
Introduction to Reinsurance
This one-day course aims to equip participants with a solid understanding of reinsurance fundamentals, providing essential insights into its diverse mechanisms and operational frameworks. Participants will emerge with a clearer comprehension of the key concepts essential in the field of reinsurance.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Introductory Insurance
Insurance
In House
Classroom
Introduction to the Insurance Industry
This course provides an introductory overview of the principle of risk transfer and takes a look at the different types of insurance and reinsurance available, the features of insurable risk and the make-up of the Lloyd’s and International Insurance Market. The course has also been designed to introduce delegates to regulation and best practice and demystifies some of the most common acronyms and terminology.
Method of delivery: WebEx
Max delegates: 10
Duration: 1 Day
Course price:
£1200 + VAT
Introductory Insurance
Insurance
In House
Classroom
Legal Aspects of Claims Handling
This course provides a good awareness of legal issues which affect the handling of claims and the procedures required for a successful outcome.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Introductory Insurance
Insurance
In House
Classroom
Legal Aspects of Claims Handling
This course provides a good awareness of legal issues which affect the handling of claims and the procedures required for a successful outcome.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Introductory Insurance
Insurance
In House
Classroom
Managing Client Relationships
This course looks at the steps we need to take to ensure the relationship we build with our clients is long lasting and constructive.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Business Skills
In House
Classroom
Managing Effective Meetings
This course is designed to help delegates make meetings more productive and efficient to make meetings successful.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Business Skills
In House
Classroom
Managing for Results
This course helps delegates to question and assess their own strengths and weaknesses over a wide range of personal and management skills.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Management Skills
In House
Classroom
Managing Performance through Appraisal
This one-day workshop trains Managers and Section Leaders how to prepare for and conduct a Performance Management Appraisal and how to properly complete documentation and adhere to procedures.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Management Skills
In House
Classroom
Managing Poor Staff Performance
This course helps delegates with the avoidance of disciplinary situations and improves assertiveness in disciplinary or conflict situations.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Management Skills
In House
Classroom
Managing the team through Organisational Change
This two-day training aims to empower line managers with coaching and mentoring skills to navigate change and uncertainty effectively. Participants will gain the confidence to manage day-to-day challenges while learning practical techniques to engage team members positively amid both negative and positive transformations.
Max delegates: 12
Duration: 2 Days
Course price:
£2400 + VAT
Management Skills
In House
Classroom
Memory Skills
This course sets about examining the triggers that can be used to stimulate the brain and thus improve the ability to recall information.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Business Skills
In House
Classroom
Negotiation Foundations
This course helps delegates plan and prepare for structured negotiation and develop strategies with clear objectives.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Business Skills
In House
Classroom
Performance Management
This is a course for managers or team leaders dealing with performance issues and help deal with these issues in a professional way.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Management Skills
In House
Classroom
Personal Assertiveness and Effectiveness
This course focuses on developing essential skills in self-management and assertive interpersonal communication. It is designed to help participants distinguish between assertiveness and aggression, providing practical advice and a safe environment for hands-on practice. Participants will leave equipped with practical tools and strategies for immediate application in both personal and professional settings.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Management Skills
In House
Classroom
Presentation Skills
This course is designed for managers and staff who are required to make presentations with impact to large groups, clients or staff.
Max delegates: 8
Duration: 2 Days
Course price:
£2400 + VAT
Business Skills
In House
Classroom
Principles of Insurance
This day is designed to build upon the basic knowledge obtained at the beginning of a career in insurance and develops the content of introductory workshops that are available to a more in-depth level.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Introductory Insurance
Insurance
In House
Classroom
Stress Less – Work Smarter
This course is all about providing people with practical resources which they can call upon when feeling stressed or when they are likely to be in a stressful situation.
Max delegates: 12
Duration: Half Day
Course price:
£900 + VAT
Management Skills
In House
Classroom
Supervisory Skills
This course helps participants to have a broader view of the role of the supervisor and helps define expectations and set standards.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Management Skills
In House
Classroom
The Principles of Managing Change
This course helps delegates understand their role and responsibilities as managers in implementing effective change initiatives.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Management Skills
In House
Classroom
Time Management & Delegation Skills
This course helps delegates manage their time, the time of others and shows how effective delegation can be efficient but also motivational.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Management Skills
In House
Classroom
Training Needs Analysis
This course is helps delegates to accurately assess the training needs of your business and analyse any training and development needs.
Max delegates: 12
Duration: 1 Day
Course price:
£1200 + VAT
Management Skills
In House
Classroom
Understanding Insurance Finance
This one-day course is an introduction to the dynamics, language and processes of business and insurance finance. It explains the jargon, demonstrates how the basics still apply to insurance but highlights where it is unique from other industries, and how this is reflected in the financial reporting. It provides a solid foundation for further development of financial understanding.
Max delegates: 12
Duration: 1 Day
Course price:
£1400 + VAT
Insurance
Intermediate Insurance
In House
Classroom
Understanding Insurance Finance in the London Market
This is an introduction to the particular financial language and processes of the London Market. As importantly, it views the particular dynamics of a broker based, subscription market through a financial lens which includes the multiple sources of capital in Lloyd’s and explores why it seems so attractive to overseas investment.
Max delegates: 12
Duration: 1 Day
Course price:
£1400 + VAT
Insurance
Intermediate Insurance