Course Introduction
This course will help delegates understand the aims and objectives of appraisals from a business and regulatory point of view.
The course involves role‐play so that delegates can practice in a “safe” environment.
Who should attend?
Managers/Supervisors/Team Leaders or anyone responsible for conducting an appraisal.
Course Content
- the purpose and benefits of appraisals
- motivation and development
- aims, purpose and objectives
- performance management
- skills management
- regulatory requirements
- competence of appraisers
- competence and performance in general
- acquisition and understanding of knowledge
- applying knowledge in a practical way
- internal referral and supervisory procedures
- effective preparation
- gathering information/evidence
- using competence profiles
- creating the right atmosphere
- appraisal skills
- questioning techniques
- probing and listening skills
- handling resistance/indifference
- identifying and handling areas of concern
- setting targets
- agreeing meaningful targets
- sticking to targets
- establishing and agreeing a training plan
- follow‐up
- completing the paperwork