In House - Classroom
Personal Assertiveness and Effectiveness
This course focuses on developing essential skills in self-management and assertive interpersonal communication. It is designed to help participants distinguish between assertiveness and aggression, providing practical advice and a safe environment for hands-on practice. Participants will leave equipped with practical tools and strategies for immediate application in both personal and professional settings.
Course price:
£1200 + VAT
Course Introduction
This course focuses on developing essential skills in self-management and assertive interpersonal communication. It is designed to help participants distinguish between assertiveness and aggression, providing practical advice and a safe environment for hands-on practice. Participants will leave equipped with practical tools and strategies for immediate application in both personal and professional settings.
Course Objectives
- Behavioral Awareness:
- Describe the main features of assertive, submissive, and aggressive behavior.
- Identify and understand personal behavioral preferences.
- Non-Verbal Communication:
- Recognise the impact of non-verbal behavior on others.
- Evaluate and refine non-verbal communication skills.
- Self-Improvement:
- Identify areas in your working life where assertive behavior can be improved.
- Techniques and Strategies:
- Adopt and practice assertiveness techniques.
- Develop a strategy for dealing with difficult and aggressive individuals.
Course content
- Your Assertiveness Profile:
- Assess your influencing style and preferences.
- Communication Skills:
- Explore different styles of behavior.
- Differentiate between assertive and non-assertive behavior.
- Positive Working Relationships:
- Projecting a positive image.
- Understanding the role of non-verbal communication.
- Communicating Assertively:
- Learn techniques such as Broken Record, Workable Compromise, Fogging, and more.
- Enhance positive inner dialogues.
- Strategies for saying no assertively.
- Develop persuasive and influential communication skills.
- Explore audience handling strategies.
- Personal Action Planning
- Create a personalised plan for integrating assertiveness into daily interactions.