Course Introduction
The first part of this course deals primarily with the avoidance of disciplinary situations by pro-active management. It also includes a session on improving assertiveness in disciplinary or conflict situations. Also included are a number of business related disciplinary case studies for delegates to analyse and make decisions on.
Who should attend?
Managers, Supervisors, Team Leaders and anyone else that oversees staff.
Course Content
- the legal requirements
- overview of current legislation
- understanding internal discipline hearings and appeals
- recognising discipline problems
- problem analysis
- managing the issues
- conflict management
- using the ‘team’
- managing the ‘grapevine’
- productive and unproductive conflict
- employees taking responsibility
- Improving your assertiveness
- developing a positive, straightforward style
- assertive behaviour
- assertive conversation skills
- stating your case
- delivering criticism
- confrontation
- gathering evidence
- dealing with immediate reactions
- setting the scene
- presenting evidence
- using silence
- confirming understanding
- avoiding arguments
- follow-up action
- grievance procedures
- case studies