Assertiveness Skills - Getting Your Point Across

Course Introduction

Empower yourself to navigate workplace dynamics effectively through this workshop. By the end of this engaging session, participants will acquire an in-depth understanding of assertive, submissive, and aggressive behaviors. They’ll discern their own behavioral profile, recognise the impact of non-verbal cues, pinpoint areas for assertiveness improvement in their professional lives, adopt and practice assertive techniques, and develop a strategic approach to handle challenging interactions, particularly with aggressive individuals.

The webinar will be highly interactive with delegate participation and engagement throughout.

The webinar is delivered by a Certified Online Learning Facilitator.

Who should attend

Ideal for professionals seeking to bolster their assertiveness, cultivate a confident and credible presence, and fortify effective workplace relationships. Suited for individuals who rely on influence rather than positional authority to achieve their objectives.

Course Objectives

By the end of the course, participants will be able to:

• Distinguish features of assertive, submissive, and aggressive behaviors
• Identifying personal behavioral preferences
• Decode non-verbal communication and its Influence
• Recognise opportunities for enhancing assertiveness in the workplace
• Implement techniques for assertive behavior
• Craft strategies to manage difficult and aggressive individuals

Course Content

• Understanding the Essence of Assertiveness: Clarifying Misconceptions
• Mastery of Assertive Skills and the Benefits of Assertive Techniques
• Cultivating Positive Thinking and Heightened Self-Awareness
• Managing and Shaping Internal Dialogue for Personal Growth
• Strategies for Building Confidence and Elevating Self-Esteem

Conclusion

Equip yourself with indispensable tools to navigate the complexities of workplace interactions confidently. This course provides a transformative learning experience that empowers individuals to master assertiveness for professional success and harmonious collaboration.