Introduction to Performance Management

About the course

Effective performance management is crucial for organisations in the insurance industry to ensure they can deliver the desired level of service to their customers, whilst remaining competitive, compliant, and able to effectively manage their talent. This half-day training workshop on performance management is specifically designed for senior leaders, operational managers, HR professionals, and hiring managers within the insurance sector.

Participants attending this workshop will learn about a range of tools needed to avoid common issues such as low employee morale, high turnover rates, and inconsistent performance standards. The workshop aims to provide a introduction to performance management, covering key concepts such as what an effective performance management system looks like, goals setting, providing effective feedback, conducting performance appraisals, resolving poor performance issues and motivating effectively through reward.

Participants will engage in interactive exercises to develop the knowledge and practical skills that enhance employee development and engagement, ultimately driving organisational success.

There will be a maximum of 10 delegates.

Course Objectives

At the end of the webinar delegates will:

• • Understand the principles and benefits of performance management within the insurance sector.
  • Learn the components of an effective performance management system.
  • Develop skills to set clear and measurable performance goals aligned with organisational objectives.
  • Review current best practice for performance appraisals and feedback.
  • Explore strategies for fostering a culture of employee development, continuous improvement and recognition.
  • Recognize and avoid common performance management pitfalls that can lead to low employee morale and high turnover rates.