Introduction to Cargo Claims

Course Introduction

This three-hour online course provides a concise yet comprehensive understanding of cargo claims, insurance losses, charges, prevention strategies, and recoveries.

Who should attend?

Logistics professionals, freight forwarders, insurance specialists, claims handlers, and supply chain managers.

Course Objectives

By the end of the session, participants will be able to:

• Understand the cargo claims process and key steps in filing a claim.
• Identify different types of cargo insurance losses and how indemnity is calculated.
• Recognise charges associated with cargo insurance claims.
• Learn best practices for preventing cargo claims.
• Understand the recovery process and subrogation in cargo claims.

Course Content

Introduction to Cargo Claims

• Overview of the session objectives
• Importance of cargo claims in logistics
• Who can file a cargo claim?

The Cargo Claims Process

• Steps in filing a claim:
  • Notification of loss
  • Required documentation (Bill of Lading, survey reports, invoices)
  • Investigation and settlement
• Review a sample cargo claim process

Types of Cargo Insurance Loss & Associated Charges

• Types of losses:
  • All-risk vs. Named perils
  • Total loss vs. Partial loss
• Charges in claims:
  • Deductibles, salvage costs, surveyor fees, general average contributions
• How insurance calculates indemnity

Cargo Claims Prevention

• Best practices in cargo handling, packaging, and risk mitigation
• Role of technology (GPS tracking, IoT monitoring)
• Importance of proper documentation
• Strategies to prevent common cargo claims

Recoveries in Cargo Claims

• • Understanding subrogation
  • Recovering losses from liable parties (carriers, insurers, third parties)
  • Limits of liability and legal considerations